Error Codes for Emulator Installation and Startup Errors
[Solutions for Update Installation Error Codes]
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Download the full version of the software from the official website beforehand
Error Code 80002, 180002, 280002, 380002, 480002, 580002: A higher version has been installed locally
1, If the lower version covers the error caused by the higher version, click to get and install a higher version of the emulator: https://www.mumuplayer.com/update/
2, Click win+R, enter "%public%" in the pop-up window, find and delete the MuMu Files folder in the public document, and then try to install it again.
Error Code 80001, 180001, 280001, 380001, 480001, 580001: Nemu.drv service conflict
1, The installer instance is already running, open the task manager, end the aria2c.exe process and try to reinstall.
2, Please click here to download this repair file, right-click and select "Run as administrator", after running successfully, please delete the residual files in the emulator installation directory by yourself.
3, Try to download the full version of the client for installation. It is recommended to download it in a no-network environment or in an abnormal network environment.
Error Code 1223:
Repeated error, reinstall the software and take note of the preceding error code.
Error Code 10000, 110000, 210000, 310000, 410000, 510000:
Please contact customer service through Facebook messenger, our technical staff will help you solve the issue.
Error Code 10001, 110001, 210001, 310001, 410001, 510001: Hypervisor failed to load COM components
After closing or uninstalling the anti-virus software, re-run the emulator installation package installation attempt.
Error Code 10002, 110002, 210002, 310002, 410002, 510002: The installation directory is empty
Check the installation directory and reinstall using the downloader.
Error Code 30000: Shell update failed Check if a folder or file in "EmulatorShell" under the software installation directory is opened. If it is, close the relevant folder or file and try reinstalling the emulator.
Error Code 11001, 111001: The hypervisor failed to load the driver
1, Close or uninstall the protection software and try the installation again.
2, win+R to open the running window, enter CMD, then enter the command line to execute sc.exe delete NemuDrv, then restart the computer, and try to reinstall.
Error Codes 20000, 20001, 20004: Failed to install driver
Got to the installation directory of the software, find NemuDrv.inf in the Hypervisor folder, right click and select "Install" to try reinstalling the emulator.
Error Code 20003, 120003, 220003, 320003, 420003, 520003: Registration or loading of NemuC.dll failed
After closing or uninstalling the protection software, try to install it again.
Error Code 30000, 130000, 230000, 330000, 430000, 530000: Failed to update the shell
Check whether the subdirectory or file in the EmulatorShell folder under the installation directory is unintentionally opened, close the opened file or directory, and try the installation/update operation again.
Error Code 30001, 130001, 230001, 330001, 430001,530001: Shell backup failed
1, It may be caused by insufficient disk space; check whether the disk has at least 2G free space;
2, If there is enough disk space, try reinstalling the software from another disk.
Error code 30004, 230004, 330004, 430004, 530004: Failed to decompress the shell
1, Open Task Manager, click Details, find and close all processes related to NemuXXX, and try to reinstall.
2, After closing or uninstalling the protection software, try to install it again.
Error Code 30005, 30007: Failed to decompress the installation package
Please find the corresponding version to download through the "Updates" page: https://www.mumuplayer.com/update/
Error Code 30008 Failed to backup hypervisor / 30009 Hypervisor not found when rolling back / 30010 Copy error during hypervisor rollback
The rollback failed after failing to overwrite the installation. Try cleaning up the installation directory, registry information and .ini configuration files before re-installing a new simulator.
Error Code 30011, 130011: Insufficient disk space in the hypervisor installation path
Try reinstalling after cleaning the disk.
Error Code 30012, 130012: Hypervisor installation appears to be occupied by sys files
1. Close or uninstall the protection software and try to reinstall it.
2. Click win + R, open the Run window, type cmd and enter, enter the command line sc.exe delete NemuDrv execution in the cmd window, then restart the computer and try to reinstall.
Error Code 40000, 140000, 240000, 340000, 440000, 540000: Failed to update launcher
Open "Task Manager" to see if there is a process named "NemuLauncher.exe." If there is, end the process and try reinstalling the emulator.
Error Code 50001, 150001, 250001, 350001, 450001, 550001:
1, Check whether there is sufficient space in the disk where the software installation directory is located, make sure there is at least 1.2 GB (2G+ would be better).
2, Try reinstalling the emulator in another installation directory (in a different main disk).
3, If the problem persists, shut down all protection software and repeat the first two steps.
4, If none of the above methods works, click to download this hotfix, then execute it by right-clicking it and selecting "Run as administrator".
Error Code 50002, 150002, 250002, 350002, 450002, 550002: ROM upgrade failed, but successfully rolled back to the previous ROM
1, Check if the disk where the software installation directory is located is full. If so, delete or move part of the data to other disks, free up at least 2 GB disk space, and try the update again.
2, If none of the above methods works, click to download this hotfix, then execute it by right-clicking it and selecting "Run as administrator".
Error Code 50003, 150003, 250003, 350003, 450003, 550003: ROM upgrade failed and can't roll back to the previous ROM
The software is damaged; please re-download the installation package and try reinstalling the emulator.
Error Code 50004, 150004, 250004, 350004, 450004, 550004: Failed to deploy the shared folder
1, Check whether you have permission to create a shared folder or whether the shared folder exists. MuMu shared folder path: C:\Users\Documents\MuMu shared folder
2, There is a problem with the installation of the COM component: find NemuVbox in the program files or program files (x86) folder of the C drive, enter the Hypervisor directory, right-click comregister.cmd, click "Run as administrator", and then try to install it again.
Error Code 50005, 150005, 250005, 350005, 450005, 550005: Installation failed due to sound module error
There is a problem with the installation of the COM component: find NemuVbox in the program files or program files (x86) folder of the C drive, enter the Hypervisor directory, right-click comregister.cmd, click "Run as administrator", and then try to install it again.
Error Code 50012, 150012, 250012, 350012, 450012, 550012: Simulator upgrade migration failed.
1, Go to the program files or program files (x86) folder of the C drive to check whether there is a NemuVbox with the same name, delete the NemuVbox with the same name and try to install it again.
2, There is a problem with the installation of the COM component: find NemuVbox in the program files or program files (x86) folder of the C drive, enter the Hypervisor directory, execute comregister.cmd, and try the installation again.
Error Codes 50013, 150013, 250013, 350013, 450013, 550013: The specified virtual machine could not be found.
1, Go to C:\Users\Public to find the .NEMU folder, check whether the content of the folder is normal, if not, uninstall the emulator through the control panel and try to install it again.
2, There is a problem with the installation of the COM component: find NemuVbox in the program files or program files (x86) folder of the C drive, enter the Hypervisor directory, execute comregister.cmd, and try the installation again.
Error Code 50014, 150014, 250014, 350014, 450014, 550014: The virtual machine failed to be renamed.
1, Check whether NemuVbox with the same name exists in the program files or program files (x86) folder of the C drive, delete the NemuVbox with the same name and try to install it again.
2, There is a problem with the installation of the COM component: find NemuVbox in the program files or program files (x86) folder of the C drive, enter the Hypervisor directory, execute comregister.cmd, and try the installation again.
Error code 50015, 350015, 450015: Insufficient disk space for importing OVA
Try reinstalling after cleaning the disk.
Error Code 50016, 350016, 450016: Unable to view the virtual machine list
There is a problem with the installation of COM components: find NemuVbox in the program files or program files (x86) folder of the C drive, enter the Hypervisor directory, execute comregister.cmd, and try to reinstall.
Note: Some users' computers do not have security protection software installed, but they still prompt 50016 when installing the emulator, which may be blocked by security protection programs, please refer to the following steps.
Click the win+R key, enter cmd, or enter cmd in the input box of the start menu, right-click the command prompt - run as administrator (as shown below)
In the pop-up cmd window (i.e., the command prompt window), enter sc.exe delete AlibabaProtect, then click Enter to execute the code, then restart the computer, and then reinstall the emulator to try.
Error Code 50017, 350017, 450017: Failed to add a disk to the virtual machine
1, Go to the vms folder under the emulator installation path (such as C:\Program Files\MuMu\emulator\nemu\vms) to check whether there is a xxx.vdi file with the same name, delete the xxx.vdi file with the same name and try to install it again.
2, There is a problem with the installation of the COM component: find NemuVbox in the program files or program files (x86) folder of the C drive, enter the Hypervisor directory, execute comregister.cmd, and try the installation again.
Error Code 50018, 350018, 450018: Failed to shut down the disk of the virtual machine
1, Go to the vms folder under the emulator installation path (such as C:\Program Files\MuMu\emulator\nemu\vms) to check whether there is a xxx.vdi file with the same name, delete the xxx.vdi file with the same name and try to install it again.
2, There is a problem with the installation of COM components: find NemuVbox in the program files or program files (x86) folder of the C drive, enter the Hypervisor directory, execute comregister.cmd, and try to reinstall.
Error Code 50019, 350019, 450019: Failed to remove the disk from the virtual machine
1, Go to the vms folder under the emulator installation path (such as C:\Program Files\MuMu\emulator\nemu\vms) to check whether there is a xxx.vdi file with the same name, delete the xxx.vdi file with the same name and try to install it again.
2, There is a problem with the installation of COM components: find NemuVbox in the program files or program files (x86) folder of the C drive, enter the Hypervisor directory, execute comregister.cmd, and try to reinstall.
Error Code 50020, 350020, 450020: Failed to delete the virtual machine
1, Find NemuVbox in the program files or program files (x86) folder of the C drive, enter the Hypervisor directory, execute comregister.cmd, and try to reinstall.
2, File occupation: Click win+R, enter "%public%" in the pop-up running window, enter the .NEMU directory to find and try to delete the VirtualBox.xml file, if it cannot be deleted, restart the computer and try to install it again.
Error Code 50021, 350021, 450021: Virtual machine registration failed
1, Go to C:\Users\Public to find the .NEMU folder, check whether the content of the folder is normal, if not, uninstall the emulator through the control panel and try to install it again.
2, There is a problem with the installation of the COM component: find NemuVbox in the program files or program files (x86) folder of the C drive, enter the Hypervisor directory, execute comregister.cmd, and try the installation again.
Error Code 50022, 350022, 450022: Failed to set the default directory for the virtual machine
1, Find NemuVbox in the program files or program files (x86) folder of the C drive, enter the Hypervisor directory, execute comregister.cmd, and try to reinstall.
2, File occupation: Click win+R, enter %public% in the pop-up running window, enter the .NEMU directory to find and try to delete the VirtualBox.xml file, if it cannot be deleted, restart the computer and try to install it again.
Error Code 50023, 350023, 450023: Virtual machine failed to set ExtrData
There is a problem with the installation of the COM component: find NemuVbox in the program files or program files (x86) folder of the C drive, enter the Hypervisor directory, execute comregister.cmd, and try the installation again.
Error Code 50024: There are residual error files in the .MUVM6 or .NEMU directory under the user directory.
Find the .MUVM6 or .NEMU folder in the user directory and delete it, then reinstall the emulator.
Example of user directory path: C:\Users\Public
Error Code 70000, 170000, 270000, 370000, 470000, 570000: Failed to get administrator permissions Switch to the Administrator account and try reinstalling the emulator.
Error Code 70001, 170001, 270001, 370001. 470001, 570001: Installation failed due to having previously installed MuMu global version or the presence of residue files due to incomplete uninstallation
1, Uninstall the global version emulator from control panel and reinstall it.
2, Uninstalling without the control panel may leave some residual files, in which case, go to C:\Users\Public\Documents\MuMu Files, find and delete nemu.ini, and then try installing the emulator.
Error Codes 70002, 170002, 270002, 370002, 470002, 570002: mixed installation of x86 and x64
1, Uninstall the installed emulator and try to reinstall it.
2, If the emulator was not deleted through the control panel before, it will lead to unclean uninstallation. You need to go to C:\Users\Public\Documents\MuMu Files (C:\Users\Public\Public Documents\MuMu Files) to delete nemu.ini file, and then try to reinstall.
Error Code -2147024894: Nemusvc service registration failed
1, Click "Start" and enter "cmd".
2, Right-click cmd and run it as administrator.
3, Enter the following command "C:\Windows\System32\sc delete NemuDrv", then Enter and restart the simulator.
[Solutions for Emulator Installation Error Codes]
Error Code 1
Check if the remaining space on the disk where the software installation directory is located is sufficient, make sure there is at least 1.2 GB (1.7 GB or more would be better), and then try reinstalling the emulator.
Error Code 2
1, Check if there is sufficient space of the disk where the software installation directory is located, make sure there is at least 1.2 GB (1.7 GB or more would be better).
2, If there is no problem with the disk space, try uninstalling the current software and then reinstall it into another drive (by moving the setup file to that drive).
Error Code -14
1, Press "Windows key+R" on your keyboard to open Run. Enter "cmd" on the textbox and click "OK" to check whether "cmd.exe" exists in the system. If not, download the corresponding version of "cmd.exe" for the system and place it in windows/system32 under the system disk or the directory where the software installation package is located.
2, Press "Windows key+R" on your keyboard to open Run. Enter "cmd" on the textbox and click "OK" to check if your account has the permissions to run cmd.exe. If not, right click on cmd.exe and select "Properties", add permissions, and try reinstalling the emulator.
Error Codes -1073741701, -1073741502, -1073740966, 112786196, 117177468, 118552800, 135330540, 1073807364, 2011489172
The installation package may be damaged; try re-downloading a new installation package and then install with it.
[Solutions for Emulator Startup Error Codes]
Error Code 0x0000007b: Missing hard disk controller driver or wrong hard disk mode.
To change the hard disk mode, access BIOS and select Advanced-SATA Mode Selection, change it to IDE, then save the setting and reboot. How to access BIOS.
Error Code 0x80000003: Memory unreadable or programmable interruption due to data overflow, library not registered, memory damage, or software coordination failure
1. Try repairing system.dll, click here to download the repair script, right-click it and select "Run as administrator";
2, Scan the PC using antivirus software and clean up the registry residue.
3, Reinstall the system.
Error Code 0x0000000A: Conflict between graphics and chipset drivers Delete the recently updated or installed graphics driver or motherboard driver (enter safe mode if the computer goes into blue screen immediately after booting)
Error Code 0x0000001A: Memory compatibility issues
Using a new memory stick replacement will do.
Error Code 0x0000007E: Memory problem
Try re-installing the memory module; if it doesn't work, replace the memory module.
Error Code 0x00000080: Incompatibility between hardware devices or external USB flash drives
Eject the relevant hardware device, and plug in only the external device after rebooting.
Error Code 0x000000ed: Aged disk or fragmented disk
Defragment your disk; click here to check the tutorial.
Error Code 0x000000BE, 0x00000012: Software exception
Reboot and select the "last known good configuration" to return to the OS user interface.
