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FAQ MuMuPlayer (Windows) Method to check MuMu Startup Failure

Table of Contents

Method to check MuMu Startup Failure

2021-05-18

If you cannot run MuMu Player normally, please try to export the log and send it to online customer service via Facebook or Discord Server.

1. Open the following directory:

32-bit version: xx\Program Files(x86)\MuMu\emulator\nemu\EmulatorShell

64-bit version: xx\Program Files\MuMu\emulator\nemu\EmulatorShell

Method to check MuMu Startup Failure0

 

2. Find LogTool.exe

3. Double-click to run

4. Select the zip format in the pop-up window, which is stored on the desktop by default;

Method to check MuMu Startup Failure 1

 

4. Click "Save" to start exporting logs;

5. After the end, a pop-up window will be prompted, click "OK" to open the exported log file list, the selected file is log;

 

Method to check MuMu Startup Failure 2

 

6. Send log to discord channel #log-report or DM to Eva-MuMu,

Or contact online customer service via Messenger.

End of Article

Keyword: Startup FailureFix Startup issue emulator
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Or You can:
1. For users with macOS, please join MuMuPlayer's official Discord and consult the online customer service.
2. For users with Windows, please send a feedback email to support@mumuglobal.com
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